Support, Feedback & Account

How to get help, file feedback, recover your account, and follow up on requests you've already sent.

Bugs, paper cuts, ideas — anything that would make MicroGemLabs better.

1. Click Feedback in the user menu, or go to microgemlabs.ai/feedback

2. The page opens to a Submit tab — enter a subject (optional) and a body (required)

3. Click Send — you'll land on a "Thanks" page with a link to view what you just submitted

Feedback is team-attributed when you're signed in, so the admin who triages it can see which team it came from and look up your account if they need context.

Past submissions and their status live under the My feedback tab on the same page (or /feedback?tab=mine).

Each row shows:

• Status pill — new / acknowledged / in progress / resolved / wontfix
• Subject or first line of your submission
• Comment count + last activity — "Admin replied 2h ago" / "You commented 5m ago"

Click into any row to see the full thread.

Statuses

The detail page for any feedback (/feedback/[id]) shows:

• The original submission at the top — verbatim, never edited
• The comment thread — your comments + any admin replies, oldest first
• A reply box at the bottom — to add follow-up context, ask a question, or push back on a status

Comments use plain text (markdown rendering is on the v1.1 roadmap). Admin replies appear with an indigo background so they're visually distinct from your own comments. The thread is still open for replies even after the feedback is marked resolved or wontfix — replying signals the admin to look again.

Privacy of internal notes

When an admin triages your feedback, they can also add internal notes that are NOT shared with you — these are for cross-admin coordination on the triage side. Anything they want you to see goes in the public reply thread instead. The two are separate fields by design.

If you can't remember your password:

1. Go to microgemlabs.ai/login

2. Click Forgot password? next to the password field

3. Enter the email on your account

4. Check your inbox for a reset email — link expires after a short window

5. Click the link → you'll land on a page asking for your new password (twice, to catch typos)

6. After saving, you're signed in immediately

If the reset email doesn't arrive within a few minutes, check spam — and if it's still missing, file a feedback ticket. Multiple reset links will be sent if you request them, but only the most recent one works.

For security:

• The "If an account exists for X, a reset link is on its way" message is shown regardless of whether the email matches a real account — this prevents anyone from probing the site for valid user emails.
• Reset links are one-time-use. After you set a new password, the link no longer works.
• Setting a new password automatically signs you in — you don't need to go back to the login page.

Magic links (no password needed)

If you'd rather sign in without a password, switch the login form to Magic Link mode. We email you a one-time link that signs you in directly. Useful when you don't want to remember a password at all, or as a fallback if reset email isn't working.

Beyond password, your account-level settings live at microgemlabs.ai/account. From there you can:

• Configure your team's BYOK LLM key (MicroGemAI + MicroGemAgent both use this)
• Manage contact preferences for on-call alerts (email / SMS / voice / push)
• Set up web push notifications for the dashboard PWA
• View your billing + subscription summary

Team-level settings (members, invites, integrations) live separately at /team and /agent/settings.

The feedback thread is the primary support channel — every submission gets seen by an admin and is searchable across the admin team. For urgent production issues that can't wait for asynchronous triage, the response time is typically faster on feedback than on email; an admin watches the queue during business hours.

For pre-sales or enterprise inquiries, email lives at hello@microgemlabs.ai.